In order for us to comply with our regulatory and legal obligations, we need to verify your identity.

The majority of accounts will successfully complete our electronic identity verification (eIDV) process as part of applying for an account.

If we are unable to verify your identity through this method, we will require you to provide a document which clearly shows your ID, and one which shows where you live.

A Proof of Identity document which is a photo of a valid government-issued ID clearly showing your photograph

e.g.

- a passport

- current photocard driving licence

- biometric residence permit

- government issued national identity card from an EU state.

We may at our discretion accept alternative documentation.

A Proof of Address document which shows where you are currently living:

e.g.

- a copy of a bank, building society or credit card statement dated within the last 3 months

- a utility bill (e.g., gas or electric but not a mobile phone bill) issued within the last 3 months

- a local authority council tax bill for the current council tax year.

We may at our discretion accept alternative documentation such as a statement from a UK regulated ISA or pension provider, or HMRC tax notification dated within the last 3 months.

If you have not used it for your identity document, a copy of your current photocard driving licence (provisional not accepted) showing your current address may be used.

Please note that:

PDF versions of bank statements are acceptable as long as these are downloaded directly from the bank’s website or app and show economic activity on the account.

Mobile phone bills are not acceptable as a proof of address document.

We will not accept a document that has been redacted digitally. Redacted documents must be printed, redacted by hand, and scanned or photographed.

If alternative documents are provided, these may take substantially longer to review.

Applications will be rejected if the name or address in your application differs from that on the provided documents or if the documents are forged or altered.